February 13, 2013

It was 1999. The financial firm I had interned with in the Bay Area had a sales force spread out across the nation. All working home offices. Some with severe IT issues. I was doing 4 day weeks at San Diego St, with nothing good to do on weekends but teach myself to code. Sending […]

June 13, 2012

When I was 20 I was given an opportunity to break into the business world. My first job was to answer the phones. How’d I do? Looking back, I’d say pretty poorly. Why? Limited talent. I’m not good on the phone. I’ve always disliked the phone. I’ve tried learning tricks and techniques. (Some of them […]

February 13, 2012

Of all the moments of my career I wish I could rewind and watch again, there’s one that comes to mind: Standing on my desk talking on the phone to Mr. R. I’m 21. IT Intern at the very successful, extrremely rapidly expanding money management firm. A big part of the job is telephone tech […]

May 6, 2011

Troy was one of the first people I met in my IT Career. He’s also one of the ones who taught me the most. Troy was the network administrator when I joined the IT team during my internship at the retirement planning firm. It was an NT domain and NT was a wonderful thing. Momentus […]

August 3, 2010

It was Summer 2000. Y2k. The financial firm I’d interned at had just opened up a new office in London, England. Things were going well sales-wise but things were also FUBAR on the IT side. The poor reps were struggling with constant problems and my boss was constantly being woken up at 2AM. IT Intern […]

April 18, 2010

Out of everything I learned while answering phones at my first office job, this one might be the most important: It IS POSSIBLE to provide excellent customer service, to be as courteous and polite and possible, and still NOT be pushed around. By anybody. To many, what I’m about to demonstrate probably seems as natural […]