May 3, 2013

This I believe: If you have deep, probing conversations with 10 people, and then you try to turn those 10 into opportunities? Nothing interesting will happen. You’ll have to press each one, and you’ll reek of desperation. If you say hi and how-are-ya to 1000 people, and then you hope for opportunities? Nothing interesting will […]

June 17, 2012

Had an interesting experience with a large public digital media company the other day. They sent me the wrong box. “You can send it back but that will take weeks. Just bring it by our office.” So I swing by their ‘office’. Pleasant place. Big waiting room with comfy chairs and a huge screen TV. […]

July 16, 2011

Hey Netflix. You’re right. Six bucks a month is bupkis. People spend $120 / month on Cable. People spend four bucks on a cup of coffee that would cost 10 cents to make at home. People pay more than six bucks a month in credit card interest. A *lot* more. So you’re right. It’s the […]

June 11, 2011

As a customer I’m constantly frustrated that – even in this age of Twitter and Facebook and smart phones etc – I can’t have a conversation with a business on my terms. Either I have a problem and they avoid communicating with me entirely, OR they’re shy and never send me information that I might […]